Technical Communication: Process and Product with New MyTechCommLab Access Card

1. An Introduction to Technical Communication 2. The Communication Process: Prewriting, Writing, and Rewriting 3. Clarity, Conciseness, Accuracy, and Ethics in Technical Communication 4. Communicating Effectively to Your Audience 5. Research and Documentation 6. Routine Correspondence: Memos, Letters, E-Mail Messages, Instant Messages, and Text Messages 7. Building Online Communities through Blogging, Youtube, Twitter, Facebook, and Virtual World 8. Communicating Effectively to Get a Job 9. Document Design 10. Using Visual Aids in Technical Communication 11. Communicating to Persuade 12. Technical Descriptions and Process Analyses 13. Instructions, User Manuals, and Standard Operating Procedures 14. Online Help and Web Sites 15. Summarizing Technical Communication 16. Short, Informal Reports 17. Long, Formal Reports 18. Proposals 19. Oral Communication APPENDIX A: Grammar, Punctuation, Mechanics, and Spelling APPENDIX B: Parenthetical Source Citations and Documentation