| INTRODUCTION PERSON TO PERSON 1 Pleasedto meet you! 2 What do you do? 3 Around the world 4 Could you please...? 5 I'm sorry,could you say that again? PHONE CALLS 6 Hello,how may Ihelp you? 7 Hold on,Ijustneed to make a note 8 Is everything clear? 9 I'm calling because 10 I'm terribly sorry WRITING 11 Layout and content 12 You've got mail 13 Get it right! 14 Keep it simple and make it clear 15 In reply to your... 16 I am sorry to inform you that EXCHANGING INFORMATION 17 Can I ask some questions? 18 I'd like some more details 19 Could you tell me more...? 20 When can we meet? 21 Avoiding misunderstandings 22 Thank you for your order MEETINGS 23 What are your views? 24 Thank you for coming! 25 The first item on the agenda is... 26 We need to come to an agreement 27 When does'Yes'mean'Yes'? 28 We need to meet ENTERTAINING VISITORS 29 Make yourself at home! 30 What shall we talk about? …… EXPLAINING AND PRESENTING |
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