| PERSON TO PERSON Pleased to meet you! What do you do? Around the world Could you please……? I'm sorry,could you say that again? PHONE CALLS Hello,how may I help you? Hold on,Ijust need to make a note Is everything clear? I'm calling because…… I'm terribly sorry WRITING Layout and content You've got mail Get it right! Keep it simple and make it clear In reply to your…… I am sorry to inform you that…… EXCHANGING INFORMATION Can Iask some questions? I'd like some more details…… Could you tell me more……? When can we meet? Avoiding misunderstandings Thank you for your order MEETINGS What are your views? Thank you for coming! The first item on the agenda is…… We need to come to an agreement When does Yes mean Yes? We need to meet…… ENTERTAINING VISITORS EXPLAINING AND PRESENTING Grammar reference Transcripts Files |
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