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| Introduction Units Titles 1 BUSINESS GREETINGS 2 PRELMINARIES 3 PRESENTING YOUR PRODUCT 4 MAKING (AND CORRECTING)A MISTAKE 5 TOURING TEH SITE 6 MAKING RECOMMENDATIONS 7 TALKING ABOUT COST 8 SUMMARIZING YOUR PRESENTATION 9 FOLLOWING UP BY LETTER 10 THINKING IT OVER 11 FOLLWING UP BY TELEPHONE 12 OPENING THE CONVERSATION 13 BARGANING 14 GIVING AN INVITATION 15 A BUSINESS PARTY 16 A BUSINESS PARTY(DINNER) 17 A BUSINESS PARTY(SAYING"GOOD NIGHT“） 18 A STAFF MEETING （OPENING） 19 A STAFF MEETING （PRESENTATION AND DISCUSSION） 20 A STAFF MEETING （CLOSNG） ANSWER KEY INFORMAL POLL QUESTIONNAIRE （WITH AHSWERS） INDEX OF BUSINESS EXPRESSIONS |
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