| Introduction xxxi Assessment Test liv Part I 220-801 1 Chapter 1 Motherboards, Processors, and Memory 3 Identifying Components of Motherboards 5 System Board Form Factors 6 System Board Components 8 Identifying Purposes and Characteristics of Processors 31 Identifying Purposes and Characteristics of Memory 36 Important Memory Terms 37 Types of Memory 40 Memory Packaging 48 Identifying Purposes and Characteristics of Cooling Systems 54 Fans 54 Memory Cooling 58 Hard Drive Cooling 58 Chipset Cooling 58 CPU Cooling 59 Summary 63 Exam Essentials 63 Review Questions 64 Performance-Based Question 68 Chapter 2 Storage Devices and Power Supplies 69 Identifying Purposes and Characteristics of Storage Devices 70 Hard Disk Drive Systems 70 Solid-State Drives 75 Floppy Drives 75 Optical Storage Drives 77 Drive Interfaces and RAID 84 Removable Storage and Media 93 Installing, Removing, and Configuring Storage Devices 103 Identifying Purposes and Characteristics of Power Supplies 107 Power Connectors 109 Replacing Power Supplies 116 AC Adapters as Power Supplies 117 Summary 118 Exam Essentials 118 Review Questions 120 Performance-Based Question 124 Chapter 3 Peripherals and Expansion 125 Installing and Configuring Expansion Cards 129 Video 130 Multimedia 131 I/O 132 Communications 132 Adapter Configuration 136 Identifying Characteristics of Connectors and Cables 136 Device Connector Types 137 Common Peripheral Cables and Their Interfaces 145 Video Display Cables and Connectors 166 Input Devices 175 Mouse 176 Keyboard 177 Scanner 178 Barcode Reader 180 Digitizer 181 Biometric Devices 182 Touchscreens 183 KVM Switch 183 Gamepads and Joysticks 184 Multimedia Input Devices 185 Web Cams 185 MIDI Devices 186 Digital Cameras and Camcorders 186 Output Devices 188 Printers 188 Speakers 188 Display Devices 188 Summary 189 Exam Essentials 189 Review Questions 191 Performance-Based Questions 195 Chapter 4 Display Devices 197 Understanding Display Types and Settings 198 Video Display Types 198 Adjusting Display Settings 208 Understanding Video Standards and Technologies 220 Video Standards 220 Advanced Video Resolutions and Concepts 223 Summary 228 Exam Essentials 228 Review Questions 229 Performance-Based Question 233 Chapter 5 Custom Configurations 235 Graphic and CAD/CAM Design Workstations 238 CPU Enhancements 238 Video Enhancements 239 Maximized RAM 239 Audio/Video Editing Workstations 239 Video Enhancements 239 Specialized Audio 240 Specialized Drives 241 Virtualization Workstations 241 CPU Enhancements 242 Maximized RAM 242 Gaming PCs 244 CPU Enhancements 244 Video Enhancements 245 Specialized Audio 245 Enhanced Cooling 245 Home Theater PCs 246 Video Enhancements 246 Specialized Audio 247 Special Chassis and TV Tuner 247 Standard Thick Clients 248 Thin Clients 248 Home Server PCs 249 Media Streaming Capabilities 249 File and Print Sharing Services 253 Gigabit NIC 253 RAID Array 253 Windows Home Server 2011 253 Summary 254 Exam Essentials 254 Review Questions 256 Performance-Based Question 260 Chapter 6 Networking Fundamentals 261 Understanding Networking Principles 263 Understanding Networking Fundamentals 264 Identifying Common Network Hardware 283 Network Interface Cards (NICs) 283 Cables, Connectors, and Cabling Tools 285 Networking Components 297 Summary 301 Exam Essentials 302 Review Questions 303 Performance-Based Question 307 Chapter 7 Introduction to TCP/IP 309 Understanding TCP/IP 311 TCP/IP Structure 312 Understanding IP Addressing 320 Summary 329 Exam Essentials 330 Review Questions 331 Performance-Based Question 335 Chapter 8 Installing Wireless and SOHO Networks 337 Understanding Wireless Networking 339 802.11 Networking Standards 340 802.11 Devices 343 Wireless Encryption Methods 344 Installing and Configuring SOHO Networks 346 Choosing Connection Types 346 Installing the Network 366 Configuring a Wireless Router 374 Summary 388 Exam Essentials 388 Review Questions 390 Performance-Based Question 394 Chapter 9 Understanding Laptops 395 Understanding Laptop Architecture 397 Laptops vs. Desktops 397 Laptop Case 399 Motherboards and Processors 399 Memory 401 Storage 403 Input Devices 405 Expansion Buses and Ports 411 Docking Stations 415 Power Systems 416 Laptop Displays 419 Cable Locks 422 Disassembling and Reassembling Laptops 423 Using the Right Tools 423 Replacing Laptop Components 426 Summary 438 Exam Essentials 439 Review Questions 440 Performance-Based Question 444 Chapter 10 Installing and Configuring Printers 445 Understanding Printer Types and Processes 447 Impact Printers 448 Inkjet (Bubble-Jet) 450 Laser Printers 458 Installing and Configuring Printers 470 Printer Interface Components 470 Installing and Sharing Printers 475 Performing Printer Maintenance and Upgrades 484 Performing Printer Maintenance 485 Installing Printer Upgrades 490 Summary 493 Exam Essentials 493 Review Questions 495 Performance-Based Question 499 Chapter 11 Understanding Operational Procedures 501 Understanding Safety Procedures 504 Identifying Potential Safety Hazards 504 Creating a Safe Workplace 514 Understanding Environmental Controls 523 Managing the Physical Environment 524 Handling and Disposing of Computer Equipment 529 Demonstrating Professionalism 538 Communicating with Customers 538 Using Appropriate Behavior 543 Dealing with Prohibited Content/Activity 547 Putting It All in Perspective 550 Summary 551 Exam Essentials 552 Review Questions 553 Performance-Based Question 557 Part II 220-802 559 Chapter 12 Operating System Basics 561 Understanding Operating Systems 563 Operating System Terms and Concepts 565 Minimum System Requirements 566 The Windows Interface 570 What's in a Window? 585 Updating Windows 588 Creating Restore Points 591 File Management 593 Going Virtual 600 Summary 601 Exam Essentials 601 Review Questions 602 Performance-Based Question 606 Chapter 13 Operating System Administration 607 Interacting with Operating Systems 610 Control Panel 610 The Command Prompt 620 The Windows Registry 639 Virtual Memory 641 Administrative Tools 642 Task Manager 642 MMC 644 Computer Management 644 Services 646 Performance Monitor 646 Task Scheduler 647 Windows System Configuration Tools 648 Power Management 650 Disk Management 653 Getting Disks Ready to Store Files and Programs 653 Backing Up the Data on Your Drives 655 Checking the Health of Hard Disks and Optimizing Their Performance 655 User Authentication 656 Summary 657 Exam Essentials 657 Review Questions 659 Performance-Based Question 664 Chapter 14 Working with Windows 7 665 Windows 7 Editions 667 Installing Windows 7 672 Upgrading to Windows 7 674 Upgrading Editions of Windows 7 678 Installation/Upgrade Boot Options 679 The Windows 7 Boot Sequences 680 Key Boot Files 680 Windows 7 Features 680 Tools in Windows 7 680 Windows 7 Administrative Tools 688 Users and Groups 688 Local Security Policy 688 System Configuration 691 Component Services 691 Data Sources 692 Print Management 693 Windows Memory Diagnostics 693 Unique Control Panel Utilities 694 HomeGroup 694 RemoteApp and Desktop Connections 694 Troubleshooting 694 Networking and Windows 7 696 Configuring an Alternative IP Address in Windows 697 Network Card Properties 698 Windows 7 System Performance and Optimization 699 Summary 700 Exam Essentials 701 Review Questions 702 Performance-Based Question 708 Chapter 15 Working with Windows Vista 709 Windows Vista Editions 711 Installing Windows Vista 714 Clean Install 714 Upgrading to Windows Vista 715 Transferring to Windows Vista 717 The Windows Vista Boot Sequences 717 Key Boot Files 717 Windows Vista Features 719 Tools in Windows Vista 719 Windows Vista Administrative Tools 723 Users and Groups 723 Local Security Policy 723 System Configuration 725 Component Services 725 Data Sources 727 Print Management 727 Windows Memory Diagnostics 727 Unique Control Panel Utilities 728 Tablet PC Settings 728 Pen and Input Devices 728 Offline Files 728 Problem Reports and Solutions 730 Printers 732 Networking and Windows Vista 733 Vista System Performance and Optimization 736 Aero 736 User Account Control 737 Indexing 738 Sidebar 738 Summary 740 Exam Essentials 740 Review Questions 741 Performance-Based Question 745 Chapter 16 Working with Windows XP 747 Installing the Operating System 749 Determining OS Installation Options 750 Determining the Installation Method 752 Preparing the Computer for Installation 754 Installing Windows XP 756 Postinstallation Routines 759 Upgrading the Operating System 762 Upgrading to Windows XP 763 Finalizing Your Upgrade 764 Migrating User Data 764 Performing a Repair Install 764 Adding Hardware in Windows XP 765 The XP Boot Sequences 766 Key Boot Files 766 The Windows XP Boot Process 767 Working with the Boot Sequence 768 Windows XP Features 769 Tools in Windows XP 769 Windows Reporting 773 Remote Desktop Connection and Remote Assistance 774 Windows XP Administrative Tools 779 Users and Groups 779 Local Security Policy 780 System Configuration 782 Component Services 782 Data Sources 783 Unique Control Panel Utilities 784 Add or Remove Programs 784 Network Connections 784 Printers and Faxes 786 Automatic Updates 788 Network Setup Wizard 788 Summary 789 Exam Essentials 789 Review Questions 791 Performance-Based Question 795 Chapter 17 Security 797 Common Prevention Methods 799 Physical Security 799 Digital Security 802 User Education 808 Principle of Least Privilege 808 Common Security Threats 808 Social Engineering 809 Malware 810 Rootkits 810 Phishing 810 Shoulder Surfing 811 Spyware 811 Viruses 812 Worms 817 Trojans 818 Workstation Security Best Practices 818 Setting Strong Passwords 818 Requiring Passwords 819 Restricting User Permissions 819 Changing Default Usernames 820 Disabling the Guest Account 820 Screensaver Required Password 820 Disable Autorun 820 Destruction and Disposal Methods 821 Low-Level Format vs. Standard Form... |
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